We value your business and take your purchase seriously. We expect the same level of respect for our products.

Due to our products being made-to-order and due to the custom nature of our services and products, refunds are not provided unless explicitly stated in writing. Please ensure that all order details are accurate before placing your order.

All our products are made-to-order items. Made-to-order means that the items is not produced in advance and is only made when the buyer places a successful order. We do not keep our products in stock.

Our orders have a processing time of up to 3 business working days (Monday to Friday, excluding weekends & holidays). Then after, your item is shipped out.

Estimated delivery dates shown or selected at checkout are not guaranteed delivery dates.

Standard: USPS (est. 3–5 business days)

Express: UPS 2nd Day Air (est. 2 business days)

International Standard: USPS First Class (times vary, est. 1–4+ weeks)

International Exp: UPS Worldwide Express (est. 3–4 business days)

Orders will ship at the speed customer selected at checkout. Shipping speeds cannot be changed after the order is placed or when your package is in transit.

We are not responsible for refunding or re-shipping lost or miss delivered orders due to an incorrect address by the customer at checkout. Please ensure you type the correct address in and include apt, unit, lane, street etc. It is your responsibility to type in the correct address.

Once your package is handed over to USPS and/or UPS, we no longer have control over the delivery timeline. We are not responsible for stolen packages, damages, or delays caused by natural disasters, weather conditions, logistical issues, or strikes. We are not responsible for lost or miss delivered packages due to incorrect addresses provided at checkout.

Mail theft is on the rise — we highly recommend using USPS or UPS's website to track your order. Please note, DBCN is not responsible for stolen packages or refunding orders marked as delivered by third-party shipping companies.

If you are located outside the United States, you are classified as an international purchaser. You are solely responsible for paying any applicable duties, taxes, or custom fees, including but not limited to Tariffs, GST and VAT. We will provide a commercial invoice with your shipment as required by law.

Studio hours are from Monday to Friday (9:00AM - 5:00PM PST). Please note that we do not operate on holidays, even if they fall on a weekday.

We are not responsible for refunding or re-shipping lost or misdelivered orders due to an incorrect address by the customer at checkout.

Each order includes a custom thank you card, personally handwritten with the recipient's name as a gesture of appreciation. While the name itself belongs to the recipient, the handwritten script style is my intellectual property. This means my handwriting cannot be copied, traced, reproduced, or used for personal or commercial purposes, including but not limited to logos, branding, or any other design applications. By purchasing from my shop, you agree to respect the originality of my handwriting style.